VelocIQ · Terms of Service
VelocIQ LLC · Houston, Texas
Terms of Service
Effective Date: July 13, 2026
Version 1.1
These Terms of Service govern access to and use of the VelocIQ platform and services. By connecting your Microsoft 365 tenant or otherwise accessing the VelocIQ platform, you agree to these Terms.
"Platform" means the VelocIQ organizational intelligence software, including all AI-powered analysis pipelines, briefing delivery systems, dashboards, APIs, and related services provided by VelocIQ LLC.
"Client" or "you" means the business entity that has executed a VelocIQ service agreement or otherwise authorized access to the Platform.
"Authorized Users" means the owner(s) and employees of Client who are granted access to the Platform pursuant to Client's subscription.
"Communications Data" means the email, Microsoft Teams messages, calendar data, meeting records, and other Microsoft 365 content ingested by the Platform pursuant to Client's authorization.
"Intelligence Output" means briefings, scores, signals, suggested questions, and other analytical content generated by the Platform from processing Communications Data.
"VelocIQ," "we," "us," or "our" means VelocIQ LLC, a Texas limited liability company.
By authorizing VelocIQ to connect to your Microsoft 365 tenant, executing a VelocIQ service agreement, or accessing the Platform in any manner, you represent that: (a) you are authorized to bind the entity on whose behalf you are acting; (b) your organization is a validly formed legal entity; and (c) your use of the Platform will comply with all applicable laws, regulations, and these Terms.
If you do not agree to these Terms in their entirety, you must not access or use the Platform.
VelocIQ ingests your organization's Communications Data through a Microsoft 365 integration, processes that data through a multi-stage AI pipeline, and produces Intelligence Output — including a Monday morning briefing designed to surface what the owner does not know. The Platform provides a fractional-COO-style organizational intelligence function through software and analytical services.
Subject to your compliance with these Terms and payment of applicable fees, VelocIQ grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during your subscription period solely for your internal business purposes.
You shall not: (a) resell, sublicense, or transfer your access to any third party; (b) reverse engineer, disassemble, or attempt to derive the source code, signal detection logic, scoring models, or prompt architecture of the Platform; (c) use the Platform to develop competing products or services; (d) access the Platform by automated means except through VelocIQ-approved integrations; or (e) remove or alter any proprietary notices, labels, or marks on the Platform.
VelocIQ may modify, update, or discontinue features of the Platform at any time. During alpha and beta periods, the Platform is under active development and may be incomplete, subject to change, and may contain errors. VelocIQ will provide reasonable notice of material changes that affect existing functionality.
You retain all right, title, and interest in and to your Communications Data. VelocIQ's access constitutes a limited, revocable license solely to provide the Platform services. No ownership interest in your data is transferred to VelocIQ under any circumstances.
By connecting your Microsoft 365 tenant, you represent and warrant that: (a) you have legal authority to authorize VelocIQ's access; (b) you have complied with all applicable employee notice requirements regarding workplace monitoring under federal, state, and local law; and (c) you have informed your employees of the nature and scope of communications monitoring in a manner sufficient to satisfy applicable legal requirements.
VelocIQ processes your Communications Data to generate Intelligence Output, calibrate signal detection thresholds, and improve briefing quality. VelocIQ will not sell your identifiable data or disclose your Communications Data to third parties except as required by law or as described in VelocIQ's Privacy Notice.
VelocIQ maintains the following minimum security controls: (a) raw communications data stored in Azure Blob Storage in a dedicated per-tenant container with AES-256 encryption at rest; extracted intelligence signals and scores stored in Azure PostgreSQL with logical per-tenant isolation enforced at the application layer; (b) TLS 1.2 or higher for all data in transit; (c) OAuth 2.0 authentication for Microsoft 365 access — VelocIQ does not receive or store customer Microsoft 365 passwords; OAuth access and refresh tokens are encrypted and stored exclusively in Azure Key Vault.
Following termination of your agreement, VelocIQ may retain identifiable Communications Data and derived Intelligence Output for up to thirty (30) days for transition and export purposes, unless you request earlier deletion. Upon written deletion request, VelocIQ will complete deletion within thirty (30) days and will provide written confirmation.
The Platform processes internal communications, including emails and messages sent and received by your employees. You are solely responsible for: (a) ensuring that your workplace monitoring practices comply with all applicable federal, state, and local laws, including without limitation the Electronic Communications Privacy Act and any applicable state equivalents; (b) providing adequate notice to employees regarding monitoring; and (c) obtaining any required consents. VelocIQ provides tooling — the legal compliance obligation rests with you as the employer.
Client shall not use Intelligence Output as the sole basis for any employment, disciplinary, compensation, promotion, termination, or other consequential decision affecting any individual. Any use of Intelligence Output in connection with such a decision must be accompanied by independent human review of the underlying source evidence and must comply with all applicable employment, anti-discrimination, and automated-decision laws.
Fees are set forth in your service agreement. Founding client agreements may include special pricing, feature commitments, or extended terms that govern over these general Terms where they conflict.
Fees are due as specified in your service agreement. Past-due amounts accrue interest at 1.5% per month (or the maximum rate permitted by law, whichever is less). VelocIQ reserves the right to suspend access for accounts more than 30 days past due after written notice.
You are responsible for all taxes, duties, and similar charges arising from your use of the Platform, excluding taxes on VelocIQ's net income.
VelocIQ owns all right, title, and interest in and to the Platform, including the pipeline architecture, signal detection logic, scoring models, prompt architecture, briefing formats, visual design, and all underlying technology. Nothing in these Terms transfers any intellectual property rights to you. "VelocIQ," the VelocIQ wordmark, and associated marks are trademarks of VelocIQ LLC. You may not use these marks without prior written permission.
You acknowledge that the Platform's architecture, signal detection methodology, scoring models, prompt architecture, dashboard design, and Intelligence Output formats constitute Confidential Information of VelocIQ. You shall not disclose or demonstrate the technical operation of the Platform to any third party without VelocIQ's prior written consent. General description of the Platform's purpose and existence is not restricted.
VelocIQ acknowledges that your Communications Data, Intelligence Output, and non-public business information constitute your Confidential Information. VelocIQ shall not disclose your Confidential Information to any third party except as expressly permitted by these Terms, your service agreement, or VelocIQ's Privacy Notice. VelocIQ personnel and contractors with access to client Confidential Information are subject to written confidentiality obligations at least as protective as those in this Section.
You may share Intelligence Output internally and with your board of directors, legal counsel, accountants, insurers, lenders, and professional advisors, provided those recipients are subject to confidentiality obligations consistent with this Section. You shall not publicly publish or distribute Intelligence Output in a manner that identifies VelocIQ's methodology.
If either party is required by law or valid legal process to disclose the other party's Confidential Information, it shall provide prompt written notice before any disclosure to the extent permitted by law and shall cooperate in seeking a protective order or other appropriate relief.
Confidentiality obligations survive termination of your agreement for five (5) years, and indefinitely with respect to trade secrets.
VelocIQ represents that it will provide the Platform using reasonable care and skill and in accordance with applicable law.
EXCEPT AS EXPRESSLY SET FORTH IN SECTION 9.1, VELOCIQ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. INTELLIGENCE OUTPUT IS BASED ON PATTERN ANALYSIS OF COMMUNICATIONS DATA AND IS NOT A SUBSTITUTE FOR PROFESSIONAL BUSINESS, FINANCIAL, LEGAL, OR HUMAN RESOURCES ADVICE. VELOCIQ DOES NOT WARRANT THAT INTELLIGENCE OUTPUT IS ACCURATE, COMPLETE, OR FREE FROM ERROR. THE PLATFORM MAY PRODUCE FALSE POSITIVES, FALSE NEGATIVES, OR INCOMPLETE ANALYSIS DUE TO INCOMPLETE SOURCE DATA, AI VARIABILITY, THIRD-PARTY PLATFORM AVAILABILITY, OR OTHER FACTORS. INTELLIGENCE OUTPUT IS NOT A SUBSTITUTE FOR INDEPENDENT INVESTIGATION BY THE CLIENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELOCIQ'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. VELOCIQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF VELOCIQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
You shall indemnify, defend, and hold harmless VelocIQ and its members, officers, employees, and contractors from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your breach of these Terms; (b) your failure to comply with applicable employee monitoring laws; (c) your use of the Platform in violation of applicable law; or (d) any claim by your employees arising from your use of the Platform.
These Terms remain in effect for the duration of your service agreement or, if no agreement is in place, until terminated by either party upon thirty (30) days written notice.
Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure the breach within fifteen (15) days of written notice.
Upon termination: (a) your license to use the Platform immediately terminates; (b) VelocIQ will delete your identifiable data as described in Section 4.5; and (c) any accrued payment obligations survive. Sections 4, 7, 8, 9.2, 10, 11, and 13 survive termination.
These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles. Any dispute arising from these Terms shall be resolved exclusively in the state or federal courts located in Harris County, Texas.
These Terms, together with your service agreement and VelocIQ's Privacy Notice, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior agreements, representations, and understandings.
VelocIQ may update these Terms by providing at least thirty (30) days written notice. Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Terms.
If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
Failure to enforce any provision of these Terms shall not constitute a waiver of the right to enforce that provision in the future.
You may not assign these Terms or your rights hereunder without VelocIQ's prior written consent. VelocIQ may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets upon notice to you.
Questions regarding these Terms should be directed to:
VelocIQ LLC Houston, Texas admin@velociq.ai
VelocIQ LLC · admin@velociq.ai